IT Maintenance Services
At TelCare Ltd, we offer more than just straightforward IT maintenance and support services.
Our dedicated team works as your technology partner, delivering proactive and predictive maintenance services to help optimise productivity and mitigate risk across your infrastructure.
Frequent update schedules provide full visibility over your install base and service contracts, whilst security and business continuity requirements are maintained via services such as continuous network self-monitoring and diagnostics, targeted device alerts, end-of-life device mapping, heightened escalation management, and focused technical support.
On Going Maintenance
Upon request we will structure an ongoing maintenance program for any hardware installed from different contractors. We further provide emergency services to minimize hardware downtime with our fast responsive service. All calls are returned within 24 hours and our qualified staff is available on call.
Carry-in-repair services
We accept carry in repair items at our workshop representing a cross section of brand manufacturers.
Out-call repair service
We carry out on site repair for both hardware and software problems at client premises.
Equipment Return Shipment
When equipment needs to be returned to the manufacturer for repair, we can arrange for the shipment whether the equipment is in or out of warranty.
Diagnostics
We offer services to ensure peak performance and help you to detect the cause of any problems you are having with your equipment.